In his 2002 State of the Union Address, President George W. Bush issued a call to all Americans to commit 4,000 hours to service and volunteerism over the course of their lifetime. President Bush ...

Lots of companies have corporate policies. A great many, however, lack corporate principles. Most companies and their employees have no idea what customers want, much less how to deliver what they ...

Danny Meyer, Shake Shack founder and Union Square Hospitality Group CEO, shares on legendary customer service and hospitality ...

ServiceNow is a $9 billion platform-as-a-service provider. Just about 20 years old, the Santa-Clata, Calif.-based company focused initially on IT service management, a strategic approach to managing ...

Efforts by health systems to provide care in the most appropriate, lowest cost setting coupled with advances in minimally invasive techniques have shifted many hospital cases to the outpatient setting ...

Imagine being treated as well at your doctor’s office as you are at your favorite restaurant. That’s how healthcare should be, and that’s where it’s going. When compared to that of the restaurant ...

An old business mantra says that "the customer is the king." I don't think the customer is the king. My belief is that a balanced and fair working relationship where no one is the king, and both ...

On August 22, 2019, all 50 State Attorneys General, plus the District of Columbia, as well as 12 major voice service providers, announced a set of Anti-Robocall Principles they have agreed to ...

Today’s internet culture, the use of Big Data, tightening data protection regulation and more means that it is increasingly important to take cybersecurity precautions. These don’t just involve ...

Marketing services is distinct from marketing products. The biggest difference is that services lack tangibility. Buyers can't see, touch or feel them. This increases the pressure on companies to ...

A service-oriented datacenter (SOIT DC) is a top‐down, demand driven datacenter design that maximizes efficiency and minimizes traditional IT waste of power, cooling, space, and capacity under ...