This article is by David Armano, global strategy director at Edelman Digital. He leads their Digital Transformation Practice. Process. It’s a word that makes most people’s eyes glaze over. I get it.

A product’s design determines its features, materials, performance, time to market and costs. Its quality, however, depends on the quality of the processes used to develop and make it. This doesn’t ...

During an Operation Enduring Freedom deployment, a planner with the J-5 shop of an expeditionary sustainment command heard a commander say, "I'm tired of hearing what doctrine says; I want something ...