Microsoft is preparing to launch a new version of its Dynamics CRM (customer relationship management) software that will include improved mobile applications and integrations with Yammer, Skype and ...

Microsoft Corp. plans to begin shipping Microsoft Dynamics CRM (customer relationship management) 3.0 on Tuesday, finally releasing to customers the first major update to the CRM software Microsoft ...

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...

Microsoft says it's aiming for small businesses with its move into the customer relationship management software market. But industry watchers say the software giant will almost surely move upstream.