What if Google, the Internet’s favorite answer-bot, was made of flesh and blood? With “Answers Here and Now,” it almost is. The new online service, launched here last month, lets local library patrons ...

“Can athlete’s foot catch on fire?” “Do you guys need any tutors for football?” “Do you have anything to eat?” These and other urgent academic library reference questions are answered in this final ...

This is a time of transition in academic libraries. Core functions -- like reference services, collection development, and preservation -- are being rethought and redefined as libraries move from ...

A new question has been popping up for the Rochester Public Library’s reference desk. Could the water leak that damaged much of the second floor point to a way to engage more library users? "Having ...

Visitors to the Harold B. Lee Library at Brigham Young University may have noticed the recent appearance of the color red as student employees promote the value of reference desks with the slogan ...

SPRINGFIELD — Thanks to a bequest from the late Mary K. Brogan’s estate, the city library’s reference department and East Forest Park branch will receive at least $12,500 annually to improve services.

One year ago, columnist Brian Kenney wrote a piece for PW titled “Where Reference Fits in the Modern Library.” The column addressed his frustration with the gulf between reference work as he ...

I grew up without a local public library. The Ramapo Catskill Library System in New York provided bookmobile service to my small town, so I at least had access to recreational reading, but it was ...

“How do you undo nerve gas?” “How do you make rope out of human hair?” “Would you mind checking out this rash?” These are other burning reference questions are answered in this homage to the 7.2 ...