Ryan has been a magazine and newspaper editor for 21 years, with the last 15 covering a variety of bases for CDW’s family of tech magazines. As Editor in Chief, he works on developing editorial ...

Opinions expressed by Digital Journal contributors are their own. Many companies struggle to provide consistently high-quality customer service, facing challenges such as slow response times, ...

AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

PHILADELPHIA--(BUSINESS WIRE)--Phenom announces Customer Obsession Day, a first-of-its-kind event to showcase the latest innovations in customer service and support, including best practices and ...

Technology startup Netomi has secured $110 million in a Series C funding round. Accenture Ventures led the investment. Netomi ...

ARGO, the leading provider of high-value technology and analytical-sciences software for the financial services and healthcare industries, has been named a finalist in the 2026 Banking Tech Awards USA ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...

Rattle Tech enhances Averiware Cloud ERP with automation and mobile field service tools to help SMBs streamline ...

Brompton Technology is expanding its Customer Services team as part of its ongoing commitment to providing exceptional support at every stage of the customer journey. The newly structured team will ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...