The utility's strategy focuses on transparency and shared information between customers and agents, enabling faster ...

SAN JOSE, Calif., Feb. 24, 2026 (GLOBE NEWSWIRE) -- Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled Zoom Virtual Agent 3.0 (ZVA), the next evolution in agentic automation. ZVA introduces a new ...

LAS VEGAS, March 26, 2025 /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at ...

Entertainment companies are very different when it comes to their complaint, request and troubleshooting practices. How a platform handles these interactions can make or break a user’s loyalty – ...

Tim Chang is Global Vice President and General Manager of Application Security for the Cyber Security Products business line at Thales. Every holiday season can push digital retail systems to their ...

The wise Benjamin Franklin once said: "Lost time is never found again." Our time is precious, and spending it waiting for a contact center agent to find the information needed to resolve an issue is ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

With the time it takes from query to resolution, new research commissioned by Australian insurance company Youi[1] has uncovered that human connection and clear communication are critical for a ...

WILMINGTON, Del., March 25, 2025 (GLOBE NEWSWIRE) -- Quavo Fraud & Disputes, a trusted advisor and technology partner in dispute management solutions, today unveiled original research results ...

ASAPP expanded its CXP with five specialized AI agents designed to automate enterprise contact center operations from discovery through optimization.