Discover how veterinary CSR training elevates client service into revenue growth, loyalty, and advocacy—featuring Jill Clark, ...

It is essential for business owners to define good customer and client service practices. While there are certain individual principles of quality customer care, there are also degrees and differences ...

Shared Services sustainable success hinges on satisfied clients. But this involves more than putting your staff through client service training and asking them to “play nice”. The solution is to ...

While lawyers are increasingly expected to take responsibility for bringing new business to the firm, few have the skills and fewer have the desire to develop the skill. Firms have responded by ...

Service isn’t a tactic; it’s a culture that drives loyalty. Internal alignment and communication directly shape external client satisfaction and trust. Empowered employees create ownership, ...

There's no industry where customer service (client service, if you prefer) is more essential than it is in real estate–an opinion I've found support for even as the list of industries and professional ...

Mark Cussen, CMFC, has 13+ years of experience as a writer and provides financial education to military service members and the public. Mark is an expert in investing, economics, and market news. Ryan ...

The kind of customer service, or "client service," if you prefer, required for high net worth individuals (HNWIs) is broadly similar to what's required to provide customer service and support to the ...

Much has been written recently about the importance of business development and client service training for lawyers. But while lawyers are increasingly expected to take responsibility for bringing new ...

If we live in a service economy, where’s the service? That question is asked hundreds of thousands of times a day by disgruntled customers, right here in the good old U.S. of A. Are they asking it of ...

Peter Kellett is an attorney. He’s also the chairman and CEO of his firm, Dykema Gossett PLLC. But Kellett will be the first to tell you that he is more than just an attorney leading attorneys. Behind ...