Amazon Connect’s second act: From contact center to agentic AI suite

It has been just under a decade since Amazon Web Services Inc. launched Amazon Connect, taking its own internal contact ...
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Master your Amazon FBA workflow with smart tools

Running a profitable Amazon FBA business in 2026 means more than listing products — it’s about integrating the right tools, automating repetitive tasks, and optimizing every step. From repricing and ...
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No Jitter Midroll: Amazon Connect Brings Gen AI-powered Summaries to Agent Workflow

Today, Amazon Connect announced that Amazon Connect Contact Lens now provides generative AI-powered post-contact summaries directly to agents within seconds after a customer contact call complete ...

Amazon Quick Walks Into The Trap That Killed WorkDocs

Amazon Quick gains a desktop app and Microsoft 365 extensions, but the same distribution gap that killed WorkDocs and ...