Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial intelligence ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

An application programming interface key is a set of rules that allow programs to communicate with each other. If you are a programmer and want to communicate with Amazon.com with a script, you'll ...

ATLANTA--(BUSINESS WIRE)--Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced that VeriCall® Technology, a solution offered by its wholly ...